Child safety standards

1. Our commitment

Riverlab S.L.U. operates NXO and is committed to keeping the platform safe for its users. We apply a zero-tolerance policy against any content or behaviour that may constitute child sexual abuse material (CSAM) or child sexual abuse and exploitation (CSAE).

This policy applies to every NXO user in every country where the app is available and is aligned with Google Play's Child Safety Standards policy, EU Regulation 2022/2065 (Digital Services Act) and applicable Spanish law.

2. Minimum age and verification

NXO is intended exclusively for people aged 16 or older. Date of birth is a mandatory field at sign-up and is used to verify that the user meets this requirement.

• We automatically block sign-ups from anyone declaring an age below 16.
• If we later detect evidence that an account belongs to a minor under 16, we delete the account and all associated data.
• Anyone can report an account they suspect belongs to a minor through the channels described below.

3. Prevention and product design

NXO is designed as a professional networking tool between adults looking to collaborate on projects. The product is shaped so that it does not lend itself to grooming or the distribution of sexual content:

• Sexual, explicit or suggestive content is not allowed on profiles, projects or messages.
• Content is limited to professional information: skills, projects, availability, short biography.
• Profile images are limited to a single picture and hosted by our identity provider, which applies its own content policies.
• Our Terms expressly prohibit any form of grooming, exchange or production of material involving minors.

4. Moderation and detection

We combine automated controls and human review to detect behaviour that goes against this policy:

• Profile images go through the identity provider's content checks before becoming visible to the rest of the community.
• Reports are manually reviewed by the Riverlab team within a reasonable timeframe, typically under 48 hours.
• We keep records of reports and of the actions taken for as long as necessary to cooperate with the relevant authorities.

5. How to report

Anyone, whether or not they use NXO, can report content or behaviour that may constitute CSAE:

• From the app: every profile, project and conversation has a “Report” option reachable in one or two taps.
• By email: sending a message to riverlabsl@gmail.com with as much detail as possible (screenshots, user identifiers, date and a description of the incident).

For situations involving immediate danger to a minor, we recommend contacting law enforcement directly (in Spain, National Police: 091; Civil Guard: 062; emergencies: 112).

6. Response to reports

When we receive a child safety report:

• We acknowledge receipt and prioritise it over other reports.
• If there is reasonable evidence, we provisionally suspend the reported account or content while the review takes place.
• If we confirm the breach, we delete the account and preserve the evidence needed to report the incident to the competent authorities.
• We share the outcome of the review with the reporter where this is possible and does not compromise an ongoing investigation.

7. Cooperation with authorities

Riverlab S.L.U. cooperates with the national and international authorities responsible for investigating and prosecuting crimes against minors. In Spain we work with the Brigada Central de Investigación Tecnológica (BCIT) of the National Police and the Grupo de Delitos Telemáticos (GDT) of the Civil Guard. Where appropriate, we also forward information to specialised international hotlines such as INHOPE or the National Center for Missing & Exploited Children (NCMEC).

8. Designated contact

The designated point of contact for child safety matters, including requests from authorities and urgent reports, is:

• Operator: Riverlab S.L.U.
• Email: riverlabsl@gmail.com
• Postal address: Calle Santa Bárbara 18, 18001 Granada (Spain)